Privacy Policy

Effective Date: April 19, 2026

Sakhonburi Cozy Hotel ("we," "our," or "us") respects your privacy and is committed to protecting the personal data of our guests, website visitors, and business contacts. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your personal data.

1. Information We Collect

We may collect the following types of personal data:

1.1 Information You Provide Directly

Full name
Phone number
Email address
Address
Nationality
Identification details such as ID card or passport information
Reservation details
Payment-related information
Special requests or preferences you choose to share with us
Communications you send to us by phone, email, messaging apps, contact forms, or in person

1.2 Information Collected During Your Stay

Check-in and check-out details
Guest profile and booking history
Service usage information
Security-related information where permitted, such as CCTV footage in public areas of the hotel
Incident, complaint, or lost-and-found records

1.3 Information Collected Automatically

When you use our website or online services, we may collect technical information such as:

IP address
Browser type
Device type
Pages visited
Date and time of access
Cookies and similar technologies

2. How We Use Your Information

We may use your personal data for the following purposes:

To manage reservations, check-in, check-out, and guest stays
To provide hospitality services and respond to guest requests
To confirm bookings and communicate with you before, during, or after your stay
To process payments and maintain financial records
To improve our services, guest experience, and hotel operations
To maintain safety, security, and property protection
To comply with legal, regulatory, tax, accounting, and reporting obligations
To handle complaints, incidents, and service recovery
To send service-related communications
To send promotions or marketing communications where permitted by law or where you have agreed to receive them

3. Legal Basis and Use of Data

We will only collect, use, or disclose personal data where we have an appropriate reason to do so, including:

To provide the services you requested
To comply with our legal obligations
To protect the legitimate interests of our hotel, guests, staff, and business operations
Based on your consent, where consent is required

4. Sharing of Personal Data

We may share your personal data only when necessary and appropriate, including with:

Payment service providers
IT, website, cloud, and system service providers
Booking, reservation, or travel-related partners
Professional advisers such as auditors, accountants, or legal advisers
Government authorities or regulators where required by law
Emergency services or relevant parties when necessary to protect life, safety, property, or legal rights

We do not sell your personal data.

5. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. When personal data is no longer needed, we will securely delete, destroy, or anonymize it as appropriate.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze traffic, and enhance user experience. You may be able to manage cookie preferences through your browser settings. Disabling cookies may affect certain website functions.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may have rights regarding your personal data, such as:

The right to request access to your personal data
The right to request correction of inaccurate or incomplete data
The right to request deletion, restriction, or objection in certain circumstances
The right to withdraw consent where processing is based on consent
The right to request information about how your data is used

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

We collect personal data relating to children only when necessary for reservations, stays, or services requested by a parent, guardian, or authorized adult. If you believe that personal data of a child has been provided to us improperly, please contact us so we can review the matter.

10. Third-Party Services and Links

Our website or communications may contain links to third-party websites, booking platforms, maps, or services that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, services, or legal requirements. The updated version will be posted with a revised effective date.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or the way we handle personal data, please contact:

Sakhonburi Cozy Hotel
923/99 Thonburi-Paktor Road, Mahachai, Mueang, Samut Sakhon 74000, Thailand
Phone: +66 34 823 999
Mobile: +66 62 165 6999

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